volume 1 | Amiga Nexus Magazine Online | # 1 - June 1998 |
Amiga Inc. and the World Amiga Culture:
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Case in point - People Soft: $10 Billion annual sales!
The fully featured version of the PS flagship 'ware' comes with 20,000 pages of technical documentation. This is the big league: mission-critical product of stupendous complexity. You Want it when?Dilemma: PS 'knows' it's successful because of 'doing whatever it took to make customers happy.' What to do, then, when customers demanded an upgrade not just on schedule, but 3 months ahead of time? Phil Cullen, 36, Vice President of Quality, decided to explore the feasibility of accelerating delivery of PeopleSoft 7. To do so he turned the firms unique expertise inwards. His team used web-based tools and databases that automated the discovery process. The PS system included a checklist of 'universal criteria.' Fifty departments used these baseline parameters to forecast the impact of early release, to spot the risks and benefits, and to flag potential 'show-stoppers' - fatal problems. Sure other companies sell 'cutting-edge' wares; some of these use innovative development methods too. Very few, though, are in the 'People Soft league' - using world class technology to combine visionary competitive strategies with highly integrated design and implementation. Giving the Best Tools to the Right PeopleSteve Zarat (Chief Information Officer, People Soft): "We're creating an organization that exists, not in a specific place, but wherever its people are. We're on the leading edge of what will become commonplace." How does it work? Thinking globally, PS equipped the team for success. Everybody working on the project had a backpack with laptop, pager, cell-phone, PDA, satellite modems, etc. Zarat: "If you have power, you also have responsibilities. If you have responsibilities, you need tools to get things done. We provided those tools." New models of working together? Sure, but at PS something else is taken 'seriously' - they Believe in having fun!. Staff think of themselves there as "the luckiest people in the world!" (Hey, Dave Haynie are you listening? They even have a house band, 'The Raving Daves,' backed by guitarist and PS top dog, Dave Duffield). |
How does this apply to Amiga? Currently, negative murmuring revolves around the perception of inactivity. People are really losing heart. Their beloved platform seems stuck in the never-ending mire of the Sargasso Sea! This is an R&D period you say? Fine, lets take advantage of this lull to 'pull a People Soft!' Patience is never found in the computing world - yet Amigans have borne their woes patiently. It is well nigh miraculous! This is a valuable asset, sitting on the ledger sheet! It is not accruing interest - rather it is allowed to depreciate, and the devaluation is accelerating!
Instead of trying to rally morale with portentous nonevents, lets do something meaningful, worthwhile - make an inexpensive investment in the 'culture' that has great potential for reward! In our case, 'turning the expertise inwards' means weaving a system of communication which includes the community. Inclusion is the future of successful business.
There's more. Research shows these 'avant-garde' companies disdain hierarchical, bureaucratic bullshit. "When you get rid of the BS, it's amazing how much work you can get done" says Duffield. Let's go to war with our own BS!
A cornerstone: "Everyone should know everything." Fun, egalitarianism, agility. This is a big program - it requires open-mindedness, 'blue- sky' thinking. There's that word 'open' again. To contribute, people need have access to everything - good and bad, news, problems, solutions, difficulties, victories. Innovations will appear where old methods fail. Harness the community's legendary enthusiasm and talent.
Duffield: "The challenge isn't to keep an eye on competitors. It's to pay attention to the innovators..."
A huge one, IMHO - easily, and without sacrificing 'secrets.' Create discretionary niches of information, even at seemingly trivial levels - what happened in the office, who said what on a 'private' mailing list (like ICOA) this week? Who presented what argument, who can poke holes in the position (better us than the marketplace!) Humanize the entire process... if you can't give hard-fact news, give human interest.
Developers will shudder at the idea of techno-peasants muddling about in their stratosphere. 'Trade secrets!' they'll shout ... 'Time-wasting!' they'll warn. Humbug - the sheer novelty of the scheme, working with the accelerated pace provided by a few thousand enthusiastic participants compensate easily. The rapid flow also prevents outside interests taking advantage of 'open secrets' in timely fashion. Besides, much of the technology couldn't be applied anywhere but on an Amiga.
Rethink NDAs. For the most part, they are ineffective - Les Nessman's walls, more of a status symbol than real security. Sure, protect the code, but what else can anyone pinch that isn't already out there somewhere? Custom chips? Be serious....
'Group Intelligence' is a formidable weapon. Set a table for it, offering a 'banquet' of information. You'll waste more energy trying to protect it than it takes to 'serve it up' anyway, and with no potential return! If you don't give it out, seek it. We're talking 'pot luck' here, everyone brings something. Ask the community to tell you what's happening, and what's needed in their part of the world. What problems do they need solved, which have they conquered?
Parcel out tasks. The Amiga culture is rife with artists, musicians, animators, writers. Keep 'em busy. Run competitions; give away a few prizes - a week in South Dakota, or will it be San Diego? (Woohoo! Two weeks for the runner up?) Open a virtual Amiga 'Community College.' Start an archive - put every bit of info on this anecdote-rich culture and computer in it. Sponsor logo design, theme music, whatever. While waiting for the big 'revelations' keep the community busy, create some fun, include tehm!
In a million years you won't find better proselytizers and salesclerks than Amiga owners. Give them the tools - invest a few bucks. Above all, give them Internet connectability. Give away (or radically discount) 2.04 and 3.1 for those still laboring with 1.3. Jeezes, start a program to find out once and for all how many practicing Amigans there still are out there. Found scholarships (great goodwill generators that cost peanuts). Invent 'working groups' outside the technical ICOA realm. Let these rethink everything, including PR and marketing ideas (much more about these latter in Part 2). Usergroups could become 'regional resource centers.' Start 'Radio Amiga International'... it goes on and on, and needn't cost a fortune!
To lose the remaining user-base would not merely be wasteful, it would be profligate! Time is running out, though - Amiga journalists Ben Vost and Thomas Svenson are right. So, gather your users around you Amiga Inc., and start now so when you're ready to go there will still be someone who cares!
'Inclusion' is the key word. This implies a very shrewd understanding of the new forces at work in the corporate sector. It demands imagination from the 'corporate mind' (Is that an oxymoron? Not in an inclusive 'group intelligence' model) Difficult times need intelligent, well-informed, courageous and dynamic leadership. The AMIGA community is the perfect growth medium for such a leader. The ICOA has demonstrated that plenty of leadership ability, talent and commitment exist in our community. The trick is in unleashing and coordinating it. Amiga Inc. can do this, staking a claim in the forefront of future computing. The ball is in your hands ... C'mon, toss it out here!
Copyright © 1998 Giorgio Gomelsky - Edited by Steve Bowie
Part two of this essay |